If you’re a contractor, then you know how important it is to have a great reputation and a commitment to excellence. But what exactly makes a great contractor, and what do potential clients look for in a trustworthy contractor? How can they tell that the person working on their project has real skill and experience? Here, we’ll look at the five signs of an exceptional contractor so that you can ensure quality standards for every job. If you feel that you are lacking in any of these areas, consider boosting those skills to become a more well-rounded contractor and land more business. Not sure what areas you are lacking in? Take The Contractor Scorecard to evaluate the areas you need to focus on to level up your business.
Professionalism
When it comes to hiring a contractor for any job, professionalism should never be compromised. A great contractor knows that their actions and behavior can make or break their reputation, and they always strive to act in a manner that reflects positively on their business. This means showing up on time, communicating clearly and effectively, and using only the highest quality materials for every project. By prioritizing professionalism, a contractor demonstrates their commitment to providing their clients with the best possible service and results. In the end, professionalism is key to building a successful contracting business and earning the trust and loyalty of customers.
Experience & Expertise
When it comes to choosing a contractor for a home renovation or repair project, experience and technical expertise is key. Clients will look for someone who has been in the business for several years, as they will have honed their skills and developed efficient work methods. With more experience comes a greater understanding of what works and what doesn’t and a deeper knowledge of materials and techniques. On your website and social media, be sure to highlight your expertise and years in business if this is one of your strengths.
Reputation
When it comes to hiring a contractor, reputation can make or break a deal. Potential clients will research on the internet, read reviews, and ask friends about what it’s like working with you. By doing so, they can better understand your work ethic, attention to detail, and overall reliability. If you aren’t doing so already, actively seek client feedback to identify improvement areas and implement changes accordingly. Strengthen your networking efforts by attending industry events and fostering relationships with peers, clients, and suppliers. By putting clients at the center of your business, you’ll secure repeat business and generate valuable referrals.
Communication
Potential clients will value a contractor who communicates well. A great contractor will be open to hearing your ideas and concerns and to keep the client informed throughout the entire process. This means responding to calls and emails promptly, providing updates on progress, and discussing any changes or challenges that arise. Clear communication ensures that all parties involved are on the same page regarding expectations and timelines and can help avoid any misunderstandings that could derail the project.
Adaptability and Problem-Solving
In today’s ever-changing world, adaptability and problem-solving are crucial skills to possess. Being able to tackle problems head-on and come up with creative solutions can set you apart. It shows that you’re not afraid of change and can handle whatever curveballs come your way. If you have a knack for quick and effective problem-solving, clients will appreciate your ability to pivot when challenges arise.
Now that you know what top qualities good contractors should have, you can evaluate what you need to change to better your business. If you still feel uncertain where to start or need further guidance on the topic, take our Contractor Scorecard quiz to see what areas you need improvement in and exactly how to work on your skills as a contractor.
